Services ▪ CS Outsource: Where Satisfied Customers are Key.

Services:

Satisfied customers are key to any organization's success. When your customers are sitting in a call queue, you are losing valuable time and risking alienating important customers. By taking advantage of the range and flexibility of support center solutions like us, you can dramatically increase the productivity of your operations, reduce costs to your organization, and increase your customer's satisfaction.

Our customer support team at CS Outsource can be setup to handle all the queries generated from your business. The queries can come from your customers using email, live chat, or a toll free number. The support boundary can range from answering product or service related queries ranging from features, pricing, to more complex support issues.

Our agents are equipped and trained to use a very robust Customer Support Application. This enables them to record all information including chat logs, email logs, and customer information into a central database. Managers will be able to escalate, transfer queries, and track the average time taken by each of our agent to service the clients. The system will also allow the top managers to directly generate daily, weekly or monthly reports online.

Customized Customer Service and Support:
With a robust and scalable technology at our disposal, CS Outsource is able and capable of tailoring our services to your specific need(s). During our consultations with you, your business and ours will be able to come up with what your specific need(s) are and those are what our focus would be concentrated upon. If the need(s) changes at any time, we are equipped to make appropriate changes as needed.

Live Operators:
A live customer service agent, who will have relevant information at his/her disposal when a call is received, will answer your customer service line. Your existing phone line can be integrated into our system or we can set you up with a new toll-free and/or local telephone number.

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Phone Order Entry:
We can handle your order entry needs from single item to large catalog order entry. Our services are integrated with the Internet to provide you with unlimited possibilities. We provide all hours order entry for companies with customers nationwide or regional.

Our order entry services are completely customizable to fit your specific needs. Our operators can answer your 800-line and take orders live at all hours of the day. They will enter the orders for you using our online systems. When your calls come in to our operators, all of your relevant company and product information appears to facilitate our ability to provide accurate information about your products and to ensure correct sale order entry. Our operators are able to link directly to your company’s website, or to a website we have custom designed to fit your needs both for phone orders and for Internet orders.

Web Order Processing:
Our agents can also process all of your customers’ orders on your website. With access to your database or integration to ours, our agents can be trained to process your web orders as they would with your phone orders.

E-mail responses:
As with many other options available to today’s customers, sending emails has become a way of getting and receiving information. Our agents can also respond to your customer’s emails.

Other Services:
With integrated information system, our agents will be able to answer any question that your customers may have regarding their orders. Our agents will be able to provide product information and description, available colors and sizes, shipment and tracking information and any other questions that your customers may have.