CS OUTSOURCE

Our Mission, Values, & Process

Partnering with you for exceptional customer service

About US

CS Outsource is a leading provider of outsourced staffing and BPO solutions. Our mission is to help organizations find reliable customer service agents on demand. We understand the importance of exceptional customer service and strive to provide our clients with the best experience possible. Our vision is to become the recognized leader in outsourcing and offshoring solutions. We believe that our commitment to quality and service will set us apart from the competition.

Values

At CS Outsource, we value integrity, transparency, value creation, professionalism, social responsibility, and family. These values form the foundation for how we serve our clients.

Integrity: We believe in doing the right thing, even when no one is watching. Our clients can trust that we will always act with honesty and integrity.

Transparency: We believe in being open and honest in all of our business dealings. We strive to provide our clients with complete transparency and full disclosure.

Value Creation: We believe in delivering real value to our clients. We are committed to finding solutions that will help our clients succeed, and we measure our success by the value we bring to their businesses.

Professionalism: We believe in providing professional, high-quality services to our clients. Our team is made up of experienced professionals who are dedicated to delivering the best possible experience.

Social Responsibility: We believe in making a positive impact in the communities where we do business. We are committed to giving back and making a difference in the world.

Family: We believe in treating our clients like family. We understand that building strong, long-lasting relationships is the key to success, and we strive to foster these relationships through open communication and a commitment to excellence.

At CS Outsource, we are committed to providing our clients with the best possible experience.

Staffing Model

The 6 phases of Staffing

1

Data Gathering Phase

The data gathering phase involved gathering a representative sample of the historical data that will provide us with a basis to forecast future volumes or workloads.

2

Analysis Phase

The analysis phase involves looking at the data carefully in order to iron out inconsistencies and identify trends and one-time events. The output of this phase is “Clean” data that can be used for forecasting

3

Forecasting Phase

In this phase, certain statistical methods are applied to clean data in order to forecast the work volumes for the future. There are many different forecasting techniques.

4

Staffing Calculation Phase

Once the workload forecasting has been completed, then we need to determine the staffing required to process that workload at the required service levels. Therefore, the output of this phase is the number of people required to process the workload.

5

Scheduling Phase

The scheduling phase involves determining how the staff is going to be deployed throughout the day so that the service levels are met. The workload may not be constant and therefore staffing also needs to be changed to match the forecasted workload.

6

Real Time Management Phase

Inspire of all the planning and forecasting, Workforce Management involves real-time management of staff. Many things can happen during the day so someone must keep an eye to make sure that there are enough resources to match incoming demand.

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