Sign in on a desktop browser, open your Profile, then choose Show all reviews for reviews you wrote or From guests for reviews written about you. On the Airbnb mobile app, use the listing page or your inbox profile to find reviews about you, because reviews you wrote don't appear in the app.
You're probably here because a review is hiding exactly when you need it. A guest may be checking a host's track record before booking again, or a host may need to reread recent feedback before replying to a guest or adjusting the property. Airbnb separates reviews written by your account from reviews written about your account, and the desktop and mobile interfaces don't handle those two jobs the same way.
Table of Contents
- Finding Your Reviews on Airbnb's Desktop Site
- How to See Reviews on Airbnb's Mobile App
- Reading Reviews on Any Listing Page
- How Airbnb's Review System Works
- Troubleshooting Missing or Hidden Reviews
- Why Review Monitoring Matters for Hosts
Finding Your Reviews on Airbnb's Desktop Site
If a guest is arriving tomorrow and you need to check recent feedback, go straight to your profile instead of searching through the reservation calendar. On any Airbnb desktop page, sign in and select your profile avatar in the top-right corner.
Use this path:
- Select Profile from the dropdown.
- Scroll to the Reviews section below your bio.
- Select Show all reviews to open reviews your account has written.
- Select From guests to read reviews written about you as a host.
- If you are checking a guest account, look for the corresponding reviews from hosts.
The two profile options serve different tasks. Show all reviews helps you find comments you submitted, while From guests brings up feedback connected to your hosting profile. This is useful when a host needs to prepare a reply, check a guest's past conduct, or review feedback before making a property change. A host-team member should confirm that the correct Airbnb account or profile is open before judging the review history.
Airbnb notes that reviews may take a short time to appear after both sides submit them. If a review should already be available, reload the page and check the profile again. (Airbnb's review display instructions)
Use filters instead of scrolling
Long review histories are faster to search than to read from top to bottom. Use the rating star filter to narrow the results, then enter terms such as cleanliness, internet speed, or check-in in the keyword search field. The Sort by dropdown lets you arrange comments by recency or rating. Choose recency for current operating issues, or compare the highest and lowest-rated reviews to spot recurring strengths and complaints.
For the public-facing view, use the listing page method covered in Section 3. If you need to respond to a guest's comment, start from your profile. If you are assessing a property before booking, start from its listing page.
How to See Reviews on Airbnb's Mobile App
You are checking a listing from your phone, or trying to find feedback tied to a property you manage. The Airbnb app handles public review reading well, but it does not show reviews you wrote. There is no hidden My reviews tab on iOS or Android, so searching the app for that control will not help.
To review feedback about a listing you host, tap the profile icon, open the relevant listing card, and scroll to its rating area and review previews. Depending on the account view, a host may also see a Reviews received shortcut from the profile displayed in the Airbnb inbox. Host-team members should first confirm that the correct account and listing are open, especially when several properties share one team workspace.
For guest research, open the listing and tap the star rating beneath the title. The Reviews screen opens with sorting set to relevance in some views. Use the sorting control to switch to recent, highest-rated, or lowest-rated comments. On mobile, the search field is collapsed under the filter icon. Tap Filters > Search reviews to surface terms such as cleanliness, internet speed, or check-in without scrolling through every comment. Airbnb's help guidance on review sorting and search explains the available review controls.
The mobile workaround for reviews you wrote
Use Safari or Chrome when you need your own review history:
- Visit Airbnb.com and sign in to the same account.
- Open your profile and follow the desktop profile route.
- Select Show all reviews.
- If Airbnb redirects you to the app, choose Request Desktop Website or Show Desktop Site in the browser menu.
Bookmark the page after it loads. That shortcut saves time for hosts managing several listings, replying to older feedback, or checking a review before changing a property. The app suits quick public checks. For reviews you authored, use Airbnb in a mobile browser or on a computer.
Reading Reviews on Any Listing Page
The public review reader is straightforward once you know where Airbnb places it. Open a listing, scroll below the photo gallery, and find the star rating summary. Tap or click the review count beside the rating to open the full Reviews panel.
The available views help you separate useful detail from noise:
- All reviews shows the full published review set.
- From travelers like you narrows the view to trips Airbnb considers similar to the reader's travel profile.
- With text removes rating-only entries, leaving comments you can actually assess.
Use the sorting control when the order isn't answering your question. Most recent helps you judge the current state of the property, while Highest rating shows the experience the host is most capable of delivering. The lowest-rating option is more useful when you're checking for recurring complaints than when you're trying to form a quick first impression.
Search for the issue that affects your booking
Use the Search reviews field for words such as clean, wifi, noise, parking, or host. This is faster than skimming a large review set and helps you test a specific concern before booking. A resource such as Airbnb home reviews data can also help teams working with review information outside the normal listing interface.
Clicking a reviewer profile may reveal that person's other public reviews. That can add context when you're trying to understand whether a comment reflects a repeated pattern or a one-off preference. Airbnb may translate a review automatically. Select See original when the translated wording seems unclear.
Some older entries are shortened behind Show more. Expand them before making a judgment, because the useful qualification often appears after the preview.
How Airbnb's Review System Works
A guest may finish checkout and still see no review. That usually reflects Airbnb's review timing, not a missing entry. The review process stays open for 14 days after checkout. Reviews become public when both the guest and host submit them, or when that 14-day period ends, whichever comes first. This double-blind process keeps each person from reading the other's review before submitting their own.
The result differs by audience. Anyone can read the published written review and overall star rating. Detailed subcategory ratings and host notes remain available to the host and Airbnb rather than to the general public. Hosts reviewing their own portfolio should separate what guests can see from the information available only inside the host account.
The mobile app creates a common point of confusion. You can read reviews there, but you cannot see the reviews you wrote in the app. Use Airbnb's desktop site when you need to review your own submissions, check host-side details, or help a team member verify review records.
Airbnb changed the ratings interface in February 2025. The review screen added lowest-to-highest sorting, a rating distribution chart, and more information about the reviewer. A review may therefore appear in a different position after you change the sort order. Airbnb's explanation of its ratings and reviews update describes that change.
What Airbnb Shows Publicly vs Host-Only vs Private
| Review element | Public on listing | Visible to host only | Private to Airbnb |
|---|---|---|---|
| Written review | Yes, after publication | Yes | Yes |
| Overall star rating | Yes | Yes | Yes |
| Detailed subcategory ratings | No | Yes | Yes |
| Host notes | No | Yes | Yes |
| Review visibility decisions | No | Limited account context | Handled under Airbnb's policies |
Review text is not guaranteed to remain unchanged. Airbnb says a published review may disappear if the author removes it within 30 days of publication, if it violates the platform's authentic and trustworthy reviews policy, or if another visibility rule applies. Save important details when they appear.
For hosts and host teams, the useful task is turning repeated comments into operational decisions. Guidance on analyzing feedback for product strategy can help teams group recurring issues instead of reacting to one emotional comment. Portfolio owners can also connect that review work with broader Airbnb marketing operations. Airbnb's review visibility policy sets out further limits on when review content can remain visible.
Troubleshooting Missing or Hidden Reviews
Start with timing, not support. Check the checkout date and remember that Airbnb's review process can remain open for 14 days. A review won't appear as published while it is still waiting for the other participant or for the review window to end.
Use this checklist:
- Check the account: Confirm you're signed in to the account connected to the reservation.
- Check the location: Look on the desktop Profile page, the listing's public Reviews area, and the reservation record.
- Check the timing: If both sides submitted recently, refresh after a short delay.
- Check the policy status: Airbnb can remove reviews that don't meet its authentic and trustworthy review rules.
- Check the author window: The person who wrote a review can remove it within 30 days of publication, so a review that was visible may later disappear.
Airbnb says reviews aren't available forever in every case. If a review matters to your business, save the text and relevant details when it becomes available. A missing review may just need more time, while a removed or policy-flagged review calls for a review removal request or support contact, not repeated refreshing. (Airbnb's guidance on authentic and trustworthy reviews)
Match the action to the problem
Missing usually means wait, confirm the reservation and review timing, then refresh the desktop page. Hidden means check whether the review violates Airbnb's policy and submit the relevant request if it does. Wrong is different from unfavorable. Airbnb generally doesn't remove a review just because a host dislikes its rating or opinion, so a calm public response may be more realistic than a removal request.
Keep the reservation confirmation code nearby when contacting Airbnb. If several properties share one login or your team uses a property management system, record the review status there as well. A property management software integration service can help centralize reservation and guest-service workflows, but it won't bypass Airbnb's review publication rules.
Why Review Monitoring Matters for Hosts
Review monitoring is an operating task, not a monthly glance at the star rating. A host who only answers published comments sees the visible symptom. A host who compares comments over time can spot the underlying problem, such as repeated confusion at check-in, inconsistent cleaning, or guests asking the same question about internet access.
Responses still matter, but they aren't the whole job. Read new reviews for changes in the language guests use, compare the public comments with the rating details available to you, and record repeat mentions by property. A single complaint may be a preference. Several similar complaints point to an instruction, maintenance, or service problem worth fixing.
A response protects the relationship with the reviewer. A review log protects the operation from repeating the same mistake.
A practical weekly routine looks like this:
- Pull new reviews: Save the latest published feedback for each listing.
- Sort by theme: Group comments under cleaning, accuracy, check-in, communication, location, and value where the available rating information supports that comparison.
- Draft responses: Keep replies specific, acknowledge the guest's experience, and explain a concrete corrective action when one exists.
- Log repeat mentions: Record the property, issue, date, and whether the team fixed it.
- Report changes: Give the host a short summary of new patterns and any movement in rating details.
The same process can uncover revenue opportunities. If guests repeatedly mention weddings, business travel, longer stays, or a nearby event venue, tag those comments for future guest-recapture campaigns. The review itself isn't a marketing permission slip, but it can show which audiences already find the property relevant.
Hosts who don't want to live in the inbox can assign this workflow to a virtual assistant or managed service. For broader principles around managing your hotel's online reputation, focus on consistent monitoring, clear response standards, and a record of issues resolved. A team such as CS Outsource can handle Airbnb guest communications and review management as part of a staffed virtual assistant operation, so the host receives flagged issues and response drafts instead of another inbox task.
If review checks are eating into property operations, CS Outsource can provide trained virtual assistants for Airbnb messages, review management, guest recapture marketing, and related short-term rental support. Visit the team to discuss a workflow that fits your listings, staffing needs, and time zone.
