Hire a Virtual Assistant
Trained in OwnerRez
We only place VAs who already know OwnerRez. They start on reservations, guest messaging, and channel management from day one, so your short-term rental operations don't skip a beat.
“CS Outsource transformed our guest communication. Our VA handles check-ins, inquiries, and reviews seamlessly. It’s like having a full-time team member without the overhead.”
Talk to an OwnerRez Specialist
Free 20-minute consultation. No obligation.
Trusted by 650+ companies
No long-term contracts
Interview as many candidates as you need
Get started in less than 24 hours
What's Included
What Your OwnerRez VA Handles
The real day-to-day work, done inside the OwnerRez account you already have
Guest Messaging
Answers guest messages across email, SMS, Airbnb, Vrbo, and Booking.com from OwnerRez’s unified inbox, using your templates and triggers.
Channel & Rate Sync
Keeps calendars, rates, and listing details in sync across every OTA connected to your OwnerRez account, so nothing double-books.
Booking Rules & Automation
Builds and maintains the triggers behind your confirmations, check-in instructions, and post-stay follow-ups, so they fire on schedule without you touching them.
Owner Statements & Accounting
Prepares owner statements and reconciles trust account payouts, so your owners get accurate numbers without you doing the math by hand.
Housekeeping Scheduling
Schedules cleanings off every checkout inside OwnerRez's housekeeping tools, so your cleaning team gets the same automatic heads-up your guests do.
Direct Booking Site Management
Keeps your OwnerRez-powered direct booking website's rates, availability, and property details current alongside Airbnb, Vrbo, and Booking.com.
Guest Screening & Damage Protection
Reviews guest-screening results and damage protection claims through OwnerRez's Truvi integration, so risk gets flagged without you chasing the paperwork.
Performance Reporting
Pulls occupancy, revenue, and booking-source reports out of OwnerRez, so you always know what's working without building the spreadsheet yourself.
Part of our broader short-term rental virtual assistant service.
The Process
How It Works
From consultation to an OwnerRez-ready VA
Book a Consultation
Tell us your OwnerRez setup and where you need coverage.
Get Matched
We pair you with a candidate who already has hands-on OwnerRez experience.
Onboarding
Your VA is trained on your specific OwnerRez configuration and brand voice.
Ongoing Support
Supervisors and backup coverage so you're never left without someone who knows the system.
Tried Outsourcing Before?
Here's how we're different
Client Reviews
What Our Clients Say
Real feedback from short-term rental businesses we work with
“CS Outsource has been a game changer for my company. They provided me Operations Manager, our customer support team, and our revenue manager, and every single person on their team has exceeded expectations.”
“CS Outsource transformed our guest communication. Our VA handles check-ins, inquiries, and reviews seamlessly. It's like having a full-time team member without the overhead.”
“CS Outsource, and specifically Helen and team, have been extremely easy to work with. They were hired on to help with our Revenue Management and I love how thorough and proactive they are in optimizing both my listing, my rates, and my pictures.”
Read more on our reviews page.
FAQ
Common Questions
Do your VAs already know OwnerRez, or do I train from scratch?
We match you with candidates who already have hands-on OwnerRez experience, then train them on your specific setup and SOPs. You're not starting from zero.
OwnerRez runs on the custom triggers and rules I've already built. Will a VA work inside that, or break it?
We match you with candidates who've worked inside real OwnerRez rule setups, not just the defaults. Onboarding starts with mapping your existing triggers and templates before your VA touches anything live.
Do you provide ongoing OwnerRez support after matching?
Yes. VAs are backed by supervisors and a team structure, so coverage doesn't disappear just because one person is out.
Can my VA also help with Hospitable, Guesty, or other tools?
Many of our candidates have cross-platform experience. Let us know your full stack and we'll match accordingly.
How fast can I get someone in place?
Book a free consultation and we'll walk you through timeline based on your specific needs.
Can I trust a VA with trust accounting and owner statements?
Owner statement and trust accounting work goes to VAs specifically matched and trained for it, not general messaging staff. You review and approve statements before they go to owners, same as with any team member.
What does it cost?
Pricing depends on scope and hours needed. Check our Pricing & Plans page, or ask us directly on your consultation call.
Ready to hire an OwnerRez specialist?
12+ vetted candidates are ready to start. Book a free 20-minute consultation, no obligation.
Most of our short-term rental clients ask about more than just OwnerRez. We also place VAs for bookkeeping, marketing, and 24/7 guest coverage.