Short Term Rental Virtual Assistants

The CS Outsource team excels in managing Airbnb, VRBO, and other rental platforms, providing you with the expertise needed to excel in this industry.

Contact us to get a quote

A few of our talents

24/7 Guest Communications

Handle guest inquiries, manage reservations, and provide round-the-clock support.

Listing Management

Optimize and maintain listings on Airbnb, VRBO, and direct booking sites.

Cleaning & Vendor Scheduling

Schedule cleanings, manage repairs, and coordinate with various service providers.

Bookkeeping & Owner Statements

Support in bookkeeping, financial reports, and managing multi-entity transactions.

Data Analytics

Analyze property data, monitor competition, and optimize for market trends.

Marketing & Social Media

Create and manage social media content, run ads, and handle platform postings.

Documentation Creation

We develop internal training materials using Loom and Scribe for your business.

Guest Reviews Management

Address reviews quickly, improving online presence, challenging negative feedback.

Listing Optimization

Enhance your property's visibility on Airbnb, VRBO, and more.

Meet our team

CS Outsource specializes in providing top-notch virtual assistance for short-term rental businesses. With eight years of industry experience, our team offers comprehensive support, from guest concierge services and listing management to vendor coordination and marketing strategies. Our in-office agents, paired with experienced managers and monitored by a quality assurance team, ensure exceptional service and adherence to your standards. We’re dedicated to enhancing the efficiency and success of your rental venture.

MAtthew Metros
Founder
Matt, with his software and operations expertise, founded CS Outsource to help short-term rental property management businesses. His innovative approach has enabled these companies to scale efficiently, develop robust systems, and significantly reduce payroll costs, demonstrating a deep understanding of the unique challenges and opportunities in the rental industry.
Alex Flores
Human Resources
Alex Flores, a dynamic professional at Microsoft, excels in developing strong HR cultures and ensuring employee success. Her experience spans from Product Management to Front-end Software Engineering, culminating in her current role as CX PM II. Alex's commitment to talent development and organizational excellence is a hallmark of her career.
Ahsan Khan
Head of Operations
Ahsan Khan brings eight years of experience in the short-term rental industry, beginning his entrepreneurial journey with Inteliqo. As CEO of Inteliqo, he specializes in customer service, SaaS support, and technical assistance, demonstrating a profound ability in team management and outsourcing. His career includes significant roles in customer service and operations management, showcasing his expertise in streamlining processes and leading teams to deliver top-notch services in the outsourcing domain.

we are CS Outsource

Our Agents Have been tested

5/5
"I'm impressed with CS Outsource. Their effective management of their VAs shows in our guest services, freeing me up to focus on business building."
Erin Lenhardt, Founder & CEO - The Brighthouse
5/5
"Running rentals is smoother thanks to CS Outsource. Their expertise in handling listings and guest inquiries is exceptional and very reliable."
Caleb Shore, Airbnb Consultant
5/5
"CS Outsource has revolutionized my rental management, saving me countless hours. Their efficient handling of operations lets me focus on growth."
Aaron Kirkham, CEO at Conmigo
5/5
"Through their virtual assistants, our management of over 50 rentals was transformed, enhancing vendor coordination and maintenance efficiency, leading to marked improvements in our internal operations."
Sebastian Humbert , Partner at Tropicalia Puerto Rico
5/5
"As a rapidly expanding business, especially during peak season, this virtual assistant service was a game-changer for us. They streamlined our listing setups, making onboarding clients while in the field incredibly efficient and hassle-free."
Scott Hraska, Founder of Remote STR Management
5/5
"CS Outsource's virtual assistants supercharged our marketing. Their lead generation prowess has unlocked new business potentials and growth avenues."
Roman Tomkiv, Owner of Casago North Hill Country

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