CSO Virtual Support
24/7 Guest Communications, Powered by Real People
An operations command center that connects to your property management software. Real support agents handle guest messages, track issues, and manage your portfolio — so you never miss a message.
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Your 24/7 Virtual Support Team
Platform Features
Everything your support team needs
One workspace that connects to your PMS and gives your team full visibility into every property, guest, and task.
Unified Guest Inbox
All guest conversations from your PMS in one SLA-tracked inbox with real-time message polling and reply capability.
Property Dashboard
Live property data, reservations, and calendar availability synced directly from your property management platform.
Property Issue Ledger
Task tracking tied to specific properties and reservations — maintenance, cleaning, and guest complaints in one place.
CRM Contact Pipeline
Auto-syncs reservations into a visual guest pipeline so you never lose track of a relationship.
Resource Library
Centralized SOPs, templates, and bookmarks your entire support team can access instantly.
Multi-Organization Management
Manage multiple client portfolios from one login, each with its own PMS connection.
How It Works
Up and running in days, not weeks
Four simple steps from sign-up to full 24/7 guest coverage.
Select Your Team
Tell us about your portfolio size, guest volume, and support hours. We assign a dedicated team matched to your needs.
Connect Your PMS
Link your property management platform via secure OAuth 2.0. Properties, reservations, and messages sync automatically.
We Manage Comms
Our trained agents handle guest messages 24/7 using your SOPs, with SLA tracking and escalation protocols.
You Focus on Growth
Monitor everything from your dashboard. Scale up units, add team members, or adjust coverage anytime.
Get Started
Ready to automate your guest comms?
Fill out the form and our team will walk you through CSO Virtual Support. We'll set up your PMS integration and get your team onboarded.
Prefer to talk directly?
matthew.metros@csoutsource.comBook Your Demo
Your 24/7 Virtual Support Team