Hire a CS Assistant
Trained on Your Playbook
Hire a vetted, trained customer service (CS) assistant who handles your calls, emails, live chat, and tickets within days. They learn your business before they take their first ticket.
Free 20-minute consultation · No obligation · You only pay if you hire
750+
Companies Served
$6-9/hr
Typical Rate
3+ yrs
Avg. Tenure
24-48hr
Typical Placement
Talk to a CS Staffing Specialist
Free 20-minute call, no obligation. Pick a time or send us a message.
Prefer to text? 516-724-1145 · Your information is secure and never shared
See the real CS assistants you could hire
Hand-picked, vetted, trained and supervised by our team. Watch their video intros and read their profiles in our talent app, no call needed.
Kassandra H.
Customer Service Representative · 4 years
Masaya · Spanish, English
Maria Fernanda S.
Customer Service Analyst · 4 years
Quatro Barras · Portuguese, English
Martin L.
Sales / Operations / Customer Support · 6 years
Ecuador · English, Spanish
Juan L.
Veteran Customer Success · 3 years
Medellin · Spanish, English
Live from our talent app. Profiles open in a new tab. Your assistant is matched to your business.
Customer service that runs without you watching it
A trained extension of your team. They learn your product, your tone, and the tools you already use.
No customer waits on hold
Inbound and outbound calls, appointment scheduling, and call routing. They are trained on your scripts and tone before they take a single call, so they sound like your company.
Every ticket answered, inside your helpdesk
Inbox triage, ticket responses, and follow-ups, plus clean, consistent records in your CRM. No new software to buy or learn.
Chats and DMs answered fast, and on-brand
Real-time chat, DMs, and social comments handled promptly so no lead goes cold overnight. Match coverage to your customers' time zones.
Returns and order questions handled end-to-end
Order status updates, returns, exchanges, and basic billing questions, start to finish. Nothing gets dropped, and nothing lands on your desk unless it has to.
You always know what's happening
Clear escalation paths for the complex issues, plus regular reporting on ticket volume and response times. You stay in control without managing every ticket.
Tell us your volume and tools. We'll match you.
A 20-minute call is enough for us to shortlist assistants for you to interview.
From first call to a trained assistant in days
Schedule a Call
Tell us the volume, hours, and tools your customer service assistant needs to support.
Match With Talent
We shortlist pre-vetted candidates from our global talent network for you to interview.
Onboard & Train
Your assistant is trained on your processes, tone, and tools before taking a single ticket.
Manage & Scale
Add hours or additional assistants as your support volume grows. No re-hiring required.
$6-9
/hrFor a full-time customer service assistant, typically 50-70% less than a US-based hire. Final rate depends on experience and hours.
You only pay if you hire
Client results
What clients say about working with CS Outsource
The team has helped us a lot with staying on top of guest communication. We appreciate all the help they've given and the large burden they have taken off our shoulders managing 24/7 guest communication.
SB
Shay Browning
CS Outsource client
I have appreciated the consistent level of customer service from CS Outsource. You all provide accurate and intelligent support for our business' financial reporting. I highly recommend your services.
MC
Michael Crockett
CS Outsource client
I worked with CS Outsource and JB to find the right candidate for our short-term rental management company, and the experience was excellent. Within about a week, they presented us with several qualified applicants and coordinated two rounds of interviews, giving us plenty of strong candidates to consider.
BF
Brian Flint
Short-term rental management company
We've been working with CS Outsource for a while now and have always found the team responsive, professional, and easy to work with. The VA support has made a real difference in streamlining our operations.
SA
Saar Amit
CS Outsource client
CS Outsource has consistently provided us with great candidates and has been genuinely easy to work with throughout the process. We really appreciate the partnership.
CR
Chad Rakestraw
CS Outsource client
I hired an assistant through CS Outsource to get help managing my database. She was great to work with and my experience with CS was also great!! I will definitely use them in the future.
JM
Jiva Morris
Morris Signature Homes, Victoria, BC
Eight years of staffing outsourced teams
8 years
Staffing outsourced teams750+
Clients served1,000+
Virtual assistants placed3+ years
Average tenureFrequently Asked Questions
How much does a customer service virtual assistant cost?
Most customer service assistants cost $6-9/hr, depending on experience and hours needed. You only pay once you've hired. There is no upfront placement fee.
How fast can I get started?
Typical placement is 24-48 hours from your consultation. You interview and approve every candidate. Your assistant is then trained on your processes, tone, and tools before taking a single ticket.
Who is this for?
Business owners who handle customer calls, emails, live chat, tickets, or order questions and want a trained assistant who already knows their business, without the cost and risk of another full-time US hire.
Where are CS Outsource customer service assistants located?
Our customer service assistants are sourced from CS Outsource's global talent network, including South America, South Africa, and the Asia-Pacific region, so you can match coverage to your customers' time zones.
What tools and software can they use?
Your customer service assistant works directly inside the phone system, helpdesk, CRM, or live chat tools you already use, so there is no need to switch platforms.
What if a candidate isn't the right fit?
You interview and approve every candidate before they start, so fit is confirmed upfront. If you don't hire, you don't pay. No hire, no fee.
How long do CS Outsource assistants typically stay?
Our average virtual assistant tenure is 3+ years, so you get long-term continuity instead of constant retraining.
Is this a job listing?
No. This page is for business owners looking to hire a customer service assistant for their company. If you're looking for VA job opportunities with CS Outsource, visit our careers page.
Ready to Hire Your CS Assistant?
Tell us what support your business needs and we'll match you with a vetted customer service assistant. You pay only once you decide to hire.
Free 20-minute consultation · No obligation · No hire, no fee